Meta / GDPR / UAE Compliant
1. Who We Are
One Loop Agency FZE (“One Loop”, “we”, “us”, or “our”) is a Free Zone Establishment registered at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates (License No. 4422508.01). This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website (1loop.ae), our Instagram page (@1loop.uae), or contact us via WhatsApp.
2. Information We Collect
We may collect the following categories of personal data:
- Contact data — name, phone number, WhatsApp ID, email address (when provided by you).
- Communication data — messages, inquiries, and correspondence sent to us via WhatsApp or any other channel.
- Usage data — pages visited, time spent, browser type, device type, IP address, and referral source collected automatically via analytics tools.
- Social media data — public profile information and interactions when you engage with our Instagram page (@1loop.uae), subject to Meta’s own Privacy Policy.
3. How We Use Your Information
We use your personal data only for the following legitimate purposes:
- To respond to your inquiries and provide requested services.
- To communicate with you via WhatsApp regarding our services and projects.
- To improve our website and understand visitor behaviour through analytics.
- To comply with applicable legal obligations in the UAE.
- To run and measure the performance of advertising campaigns on Meta platforms (Facebook & Instagram), including Custom Audiences and Lookalike Audiences.
- To retarget website visitors through Meta Pixel (if implemented) in accordance with Meta’s Advertising Policies.
4. Meta Platforms & Third-Party Services
We use the following third-party services that may process your data:
- Meta (Facebook & Instagram) — We maintain a business presence on Instagram (@1loop.uae) and may run paid advertising on Meta platforms. Meta acts as an independent data controller for data collected through its platforms. For more information, see Meta’s Privacy Policy.
- WhatsApp Business — Operated by Meta. Messages sent to our WhatsApp number (+971 50 345 0623) are subject to WhatsApp’s Privacy Policy.
- Google Fonts & Font Awesome — Used for typography and icons. These services may collect your IP address for delivery purposes.
- Analytics Tools — We may use privacy-respecting analytics to understand site traffic. No personally identifiable information is shared with analytics providers without your consent.
5. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:
- With trusted service providers acting on our behalf (e.g., hosting, analytics) under strict confidentiality obligations.
- With Meta platforms for the purposes of advertising and audience targeting, in accordance with your consent settings.
- When required by law, regulation, or a valid legal process under UAE jurisdiction.
- To protect the rights, property, or safety of One Loop Agency FZE, our clients, or others.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable UAE law. WhatsApp communication records are retained for a maximum of 2 years unless a longer period is required by law or ongoing business relationship.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you.
- Rectification — Ask us to correct inaccurate or incomplete data.
- Erasure — Request deletion of your data (where no legal obligation to retain it exists).
- Restriction — Ask us to limit how we process your data.
- Objection — Object to processing based on our legitimate interests.
- Portability — Receive your data in a structured, machine-readable format.
- Withdraw Consent — Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us via WhatsApp at +971 50 345 0623.
9. Cookies & Tracking
Our website may use cookies and similar tracking technologies (including Meta Pixel, if active) to improve user experience and measure advertising effectiveness. You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality.
10. International Transfers
Your data may be processed in countries outside the UAE, including by Meta’s servers in the United States and other jurisdictions. We ensure appropriate safeguards are in place where required by applicable law.
11. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
For any privacy-related questions, requests, or complaints, please contact us:
- Company: One Loop Agency FZE
- Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
- WhatsApp: +971 50 345 0623
- Instagram: @1loop.uae